Frequently asked questions
Quick answers on ordering, delivery, payment, and account support for everyday shoppers.
Shopping and checkout
How do I place an order?
Browse the catalogue, open the product you want, choose your quantity, add it to the cart, and continue to checkout to submit your delivery details.
Can I update my cart before paying?
Yes. The cart page lets you change quantities, remove individual products, or clear the basket before you complete checkout.
How will I know my order was received?
After checkout, you receive an order confirmation screen with your reference number, total amount, and the expected response window.
After you submit your order
What payment methods are available?
Orders can move forward with pay on delivery or a payment-link handoff, depending on the arrangement confirmed by the TrendNest Uganda team.
Do you deliver outside Kampala?
Yes. Delivery timing and transport cost can be arranged based on your location and the size of the order.
How soon does the team respond?
Most orders are reviewed and confirmed within 24 hours, especially during standard delivery support hours.